Frequently Asked Questions
- What is AWA? AWA (Analytical Water Assessment) is a state-of-the-art, thermodynamic-based software platform that predicts mineral scaling and corrosion risks from water analyses. Our tool aids in data management, expert method analysis, AI-Powered Expert Advice, and customizable reporting, making it a helpful resource for professionals in water chemistry and related industries.
- How can I access AWAmatter? AWA is a web-based platform, accessible through any modern web browser. You can sign up for a trial account directly on our website to explore our features.
- What are the key features of AWA? AWA offers predictive modeling for up to 12 different mineral scales and corrosion rates on carbon steel, supports batch uploading of water analysis files in CSV format, and generates detailed, customizable reports in XLSX format. Our platform is designed for ease of use while providing deep analytical capabilities.
- Are there advanced features available for researchers or industry professionals? Yes, AWA is equipped with advanced features tailored to the specialized needs of researchers and industry professionals. We continuously enhance our features based on user feedback and industry advancements. If you have specific requirements or suggestions, please contact us at [email protected].
- What's the difference between Trial and Paid plans? Our Trial account offers full access to the software's capabilities without any obligation or functionality limits. The paid plan provides access to our platform on a subscription basis.
- How can I upgrade from a Trial to a Paid plan? Upgrading your subscription is simple and can be done anytime through the "Dashboard" settings in your user account.
- Can AWAmatter be used on multiple computers with a single account? Yes, AWA is accessible from any computer. Simply log in with your credentials to access your account.
- What data handling capabilities does AWA provide? AWA offers robust data handling features, including importing data via CSV files, generating reports in XLSX format, and processing multiple CSV files simultaneously in batch mode. Additionally, you can organize and securely store files for ongoing reference and compliance.
- How does AWA predict mineral scale and corrosion risk modeling? AWA utilizes thermodynamic modeling algorithms to analyze water chemistry data and predict the likelihood of mineral scale formation and corrosion risks.
- How secure is AWA for storing sensitive data? We prioritize the security of your data. All documents are securely stored, and we adhere to stringent privacy standards. Please review our terms and privacy policy for detailed information.
- Is AWA compliant with environmental regulations? AWA is designed in compliance with relevant environmental and industry-specific regulations. For detailed compliance information, please review our terms and conditions or contact us directly.
- Is customer support available for AWA? Yes, we offer customer support. Users can contact us through a dedicated support form for any issues, feedback, or suggestions.
- What should I do if my AWA is not responding or if I encounter errors? If AWA becomes unresponsive or you encounter errors, please restart your session. Should the issue persist, our technical support team is ready to assist, contact us through your dashboard or via [email protected].
- How often is AWA updated? AWA receives regular updates to improve functionality and security. Major updates are typically rolled out quarterly, with minor updates and bug fixes more frequent. All updates are reported in the 'Release Notes' section of your dashboard.
- How can I add information about my commercial products to the AWA catalog? To include your chemical products in the AWA catalog, send your product details to [email protected]. Our team will add your information to the AWA database, making it accessible to users as part of the industrially available chemical products.
- What are the pricing details for Trial and Paid Plans? The Trial account is offered at no cost. Our Paid plans offer three pricing options-billed weekly, monthly or annually.
- What is the pricing for non-profit organizations? Non-profits, community groups, and students working on water-related initiatives can access AWA tools at a cost close to the platform’s operational expenses. For more information, please contact us at [email protected].
- How can I cancel my subscription? You can cancel your subscription at any time through the Dashboard. Cancellations take effect immediately for the next billing cycle, though you will retain access until the end of the current cycle.
- How can I get refunds? Refund requests are evaluated on a case-by-case basis. For more details, please refer to our Terms and Conditions.
- How can Paid plan holders customize their simulation reports? Paid plan holders can download XLSX templates, customize them to suit their specific needs, and upload the tailored templates through their dashboard for personalized report outputs.
- How can I develop a predictive model based on my historical data? You can create a predictive model using the regression tool. Load your historical data in a CSV file, initiate the regression process, save the developed model, and use it to predict the target variable based on new independent variable values.
- How can I provide feedback or suggest new features? We greatly value feedback. If you have ideas for new features or improvements, please share them with us at [email protected].
- Are there any training materials available to get started with AWA? Yes, we provide training resources, including video tutorials and documents.
- What if I have a question not covered in this FAQ? For any questions not addressed here, please email us at [email protected], and our team will respond promptly.